Lab results agent for health insurers
A ready-made Health Loops agent that explains lab results in plain words and books the next step.
Harbour Health CoverLab results agentWhatsApp
- Results released: full blood count and lipid panelFHIR lab results
- Lab results agent: Hi Grace, your results from Harbour Health Cover are ready. Want me to go through them?
- Customer: Yes please. Is anything wrong?
- Lab results agent: Eleven of your twelve results are inside the lab’s reference range. Your LDL cholesterol is 3.4 mmol/L, a little above the range of under 3.0. It’s worth talking through with your doctor, and the report doesn’t mark it as urgent.
- Customer: Can you book that?
- Booked a follow-up for ThursdayPractice diary
What it does with your systems
- Starts when FHIR lab results releases a result and explains it against FHIR lab results’ reference ranges
- Sends results and the explainer on WhatsApp
- Uses Health topics library to explain a result in plain words
- Finds the nearest place for a repeat test or a consult
Questions
What is a lab results agent for health insurers?
A ready-made Health Loops agent that explains lab results in plain words and books the next step.
Does the lab results agent tell people what their results mean for them?
It explains each result in plain words against the lab’s reference range and says which sit outside it.
What happens with urgent results?
Results the lab marks urgent go to a person on your team straight away, with the report attached, before anything is sent to the person.
Are scan results or chats used to price cover?
No.
Ollie’s agents give wellness guidance. They don’t diagnose or prescribe, and hand off to a human expert when needed.