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Intake and booking agent for M-Pesa

The intake and booking agent for M-Pesa takes a deposit through M-Pesa when your practice asks for one.

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Riverside Family ClinicIntake and booking agentWhatsApp
  1. Customer: Hi, I’d like to book. A cough that has lasted two weeks.
  2. Red-flag check: none foundSymptom red flags
  3. Read open slotsM-Pesa
  4. Intake and booking agent: Thanks Johan. I can book you in at Riverside Family Clinic on Tuesday at 10:30 or Wednesday at 15:00. Which suits you?
  5. Customer: Tuesday.
  6. Booked and intake filedM-Pesa
  7. Intake and booking agent: You’re booked for Tuesday at 10:30. I’ll send a reminder the day before. If anything gets worse before then, message me straight away.
Sample conversation. People, brands and figures are made up.

What it can do with M-Pesa

  • Takes a deposit through M-Pesa when your practice asks for one
  • Send a payment link through M-Pesa for a booking, a deposit or an order, inside the conversation
  • Tell the person when a payment has gone through, and carry on
  • Pick up a failed recurring payment and help the person update their card before the service stops

Tools.

M-PesaCustomSymptom red flagsLiveWhatsAppLiveGoogle CalendarCustomVoice and phone callsLive

Questions

What does the intake and booking agent do with M-Pesa?

Takes a deposit through M-Pesa when your practice asks for one.

Is the M-Pesa connector live?

Not yet as a ready-made connector.

Does the intake and booking agent triage people clinically?

No.

Does the agent see card details in M-Pesa?

No.

Does the agent triage or diagnose patients?

No.

Ollie’s agents give wellness guidance. They don’t diagnose or prescribe, and hand off to a human expert when needed.

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