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Support inbox agent for Loop Returns

The support inbox agent for Loop Returns answers delivery tickets from Loop Returns tracking.

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Northfield NutritionSupport inbox agentWeb chat embed
  1. 42 new tickets overnightLoop Returns
  2. Support inbox agent: Morning. 42 tickets came in overnight. I answered and closed 31: 18 order status, 9 product questions and 4 address changes.
  3. Support inbox agent: 11 are waiting on you: 6 refunds over your limit, 3 that mention a reaction, which I don’t answer, and 2 complaints.
  4. Customer: Send me the reaction ones first.
  5. 3 tickets assigned to you, each with a summary
Sample conversation. People, brands and figures are made up.

What it can do with Loop Returns

  • Answers delivery tickets from Loop Returns tracking
  • Start a return or an exchange from the conversation, inside your return policy
  • Offer an exchange or store credit before a refund
  • Send the return label and tell the customer when the parcel arrives back

Tools.

Loop ReturnsCustomGorgiasCustomShopifyLiveEmailLiveSlackCustom

Questions

What does the support inbox agent do with Loop Returns?

Answers delivery tickets from Loop Returns tracking.

Is the Loop Returns connector live?

Not yet as a ready-made connector.

Which tickets does the support inbox agent close on its own?

Routine ones you allow, such as order status, address changes, product questions answered by your help articles, and refunds under your limit.

Can the agent change orders or subscriptions in Loop Returns?

Yes, inside the permissions you give each agent.

Does the agent make health claims about our supplements?

No.

Ollie’s agents give wellness guidance. They don’t diagnose or prescribe, and hand off to a human expert when needed.

The support inbox agent by vertical

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The support inbox agent with other connectors