Custom, built in days
Protocol agent for Loop Returns
The protocol agent for Loop Returns sends the how-to-start message the day Loop Returns shows the parcel delivered.
Northfield NutritionProtocol agentWeb chat embed
- Order deliveredLoop Returns
- Protocol agent: Hi Thandi, your order from Northfield Nutrition arrived today. Want a quick guide to getting started?
- Customer: Yes please. What do I do first?
- Protocol agent: Your guide says to start with magnesium glycinate once a day, at the same time each day. I’ll check in on day 7 to see how it’s going.
- Customer: Can I take it with my other medicines?
- Protocol agent: Most people can, but check with a pharmacist if you take prescription medicine. Want me to look up the label for you?
- Scheduled day 7 check-inHealth Loops
What it can do with Loop Returns
- Sends the how-to-start message the day Loop Returns shows the parcel delivered
- Start a return or an exchange from the conversation, inside your return policy
- Offer an exchange or store credit before a refund
- Send the return label and tell the customer when the parcel arrives back
Questions
What does the protocol agent do with Loop Returns?
Sends the how-to-start message the day Loop Returns shows the parcel delivered.
Is the Loop Returns connector live?
Not yet as a ready-made connector.
Where does the protocol agent get its instructions?
From your own product labels, guides and help articles, which you upload.
Can the agent change orders or subscriptions in Loop Returns?
Yes, inside the permissions you give each agent.
Does the agent make health claims about our supplements?
No.
Ollie’s agents give wellness guidance. They don’t diagnose or prescribe, and hand off to a human expert when needed.