Custom, built in days

Support inbox agent for BigCommerce

The support inbox agent for BigCommerce answers order and product tickets from BigCommerce data.

Northfield NutritionSupport inbox agentWeb chat embed

42 new tickets overnightBigCommerce
Support inbox agent: Morning. 42 tickets came in overnight. I answered and closed 31: 18 order status, 9 product questions and 4 address changes.
Support inbox agent: 11 are waiting on you: 6 refunds over your limit, 3 that mention a reaction, which I don’t answer, and 2 complaints.
Customer: Send me the reaction ones first.
3 tickets assigned to you, each with a summary

Sample conversation. People, brands and figures are made up.

What it can do with BigCommerce

Answers order and product tickets from BigCommerce data
Read products, variants and stock from BigCommerce, so answers match what is on sale today
Look up a customer’s orders and tracking when they ask where an order is
Build a cart from a recommendation and send the customer a checkout link

Answers order and product tickets from BigCommerce data.

Not yet as a ready-made connector.

Routine ones you allow, such as order status, address changes, product questions answered by your help articles, and refunds under your limit.

Yes, inside the permissions you give each agent.

No.

Ollie’s agents give wellness guidance. They don’t diagnose or prescribe, and hand off to a human expert when needed.