Custom, built in days

Support inbox agent for Ordergroove

The support inbox agent for Ordergroove handles skip, swap and address tickets in Ordergroove.

Northfield NutritionSupport inbox agentWeb chat embed

42 new tickets overnightOrdergroove
Support inbox agent: Morning. 42 tickets came in overnight. I answered and closed 31: 18 order status, 9 product questions and 4 address changes.
Support inbox agent: 11 are waiting on you: 6 refunds over your limit, 3 that mention a reaction, which I don’t answer, and 2 complaints.
Customer: Send me the reaction ones first.
3 tickets assigned to you, each with a summary

Sample conversation. People, brands and figures are made up.

What it can do with Ordergroove

Handles skip, swap and address tickets in Ordergroove
Read a customer’s Ordergroove subscription: products, next charge date and frequency
Skip, delay or swap the next delivery when a customer asks, instead of cancelling
Offer a save before a cancellation goes through, inside the offers you allow

Handles skip, swap and address tickets in Ordergroove.

Not yet as a ready-made connector.

Routine ones you allow, such as order status, address changes, product questions answered by your help articles, and refunds under your limit.

Yes, inside the permissions you give each agent.

No.

Ollie’s agents give wellness guidance. They don’t diagnose or prescribe, and hand off to a human expert when needed.