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Support inbox agent for WooCommerce

The support inbox agent for WooCommerce answers order and product tickets from WooCommerce data.

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Northfield NutritionSupport inbox agentWeb chat embed
  1. 42 new tickets overnightWooCommerce
  2. Support inbox agent: Morning. 42 tickets came in overnight. I answered and closed 31: 18 order status, 9 product questions and 4 address changes.
  3. Support inbox agent: 11 are waiting on you: 6 refunds over your limit, 3 that mention a reaction, which I don’t answer, and 2 complaints.
  4. Customer: Send me the reaction ones first.
  5. 3 tickets assigned to you, each with a summary
Sample conversation. People, brands and figures are made up.

What it can do with WooCommerce

  • Answers order and product tickets from WooCommerce data
  • Read products, variants and stock from WooCommerce, so answers match what is on sale today
  • Look up a customer’s orders and tracking when they ask where an order is
  • Build a cart from a recommendation and send the customer a checkout link

Tools.

WooCommerceCustomGorgiasCustomShopifyLiveEmailLiveSlackCustom

Questions

What does the support inbox agent do with WooCommerce?

Answers order and product tickets from WooCommerce data.

Is the WooCommerce connector live?

Not yet as a ready-made connector.

Which tickets does the support inbox agent close on its own?

Routine ones you allow, such as order status, address changes, product questions answered by your help articles, and refunds under your limit.

Can the agent change orders or subscriptions in WooCommerce?

Yes, inside the permissions you give each agent.

Does the agent make health claims about our supplements?

No.

Ollie’s agents give wellness guidance. They don’t diagnose or prescribe, and hand off to a human expert when needed.

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