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Staff wellness agent for Health Rewards by Sanlam

The staff wellness agent for Health Rewards by Sanlam points staff to their Health Rewards by Sanlam benefits.

Ridgeway LogisticsStaff wellness agentWhatsApp
  1. Staff wellness agent: Hi Nomsa, it’s your monthly check-in. Private to you. How are you doing, 1 to 5?
  2. Customer: 3. Tired.
  3. Staff wellness agent: Thanks. Want a 30-second scan to see how today looks, or a session with a dietitian or counsellor? Both are free through work.
  4. Customer: The scan.
  5. Scan link sent30-second face scan
  6. Counted in anonymised team insightHealth Rewards by Sanlam
Sample conversation. People, brands and figures are made up.

What it can do with Health Rewards by Sanlam

  • Points staff to their Health Rewards by Sanlam benefits
  • Save that the member is on Health Rewards by Sanlam so every answer starts from it
  • Explain how Health Rewards by Sanlam rewards are earned and claimed, from the programme’s published rules with the date they were checked
  • Remind the member of weekly and yearly goals before they reset, and suggest one thing to do this week

Questions

What does the staff wellness agent do with Health Rewards by Sanlam?

Points staff to their Health Rewards by Sanlam benefits.

Is the Health Rewards by Sanlam connector live?

Yes.

Can HR see individual check-ins?

No.

Does the agent decide Health Rewards by Sanlam claims or authorisations?

No.

Can HR see what staff say to the agent?

No.

Ollie’s agents give wellness guidance. They don’t diagnose or prescribe, and hand off to a human expert when needed.