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Staff wellness agent for Momentum Medical Scheme
The staff wellness agent for Momentum Medical Scheme points staff to their Momentum Medical Scheme benefits.
Ridgeway LogisticsStaff wellness agentWhatsApp
- Staff wellness agent: Hi Nomsa, it’s your monthly check-in. Private to you. How are you doing, 1 to 5?
- Customer: 3. Tired.
- Staff wellness agent: Thanks. Want a 30-second scan to see how today looks, or a session with a dietitian or counsellor? Both are free through work.
- Customer: The scan.
- Scan link sent30-second face scan
- Counted in anonymised team insightMomentum Medical Scheme
What it can do with Momentum Medical Scheme
- Points staff to their Momentum Medical Scheme benefits
- Match the member to their Momentum Medical Scheme option from the 6 on file (Custom, Ingwe, Incentive and 3 more), with their membership number, from a message or a photo of their card
- Answer general questions about Momentum Medical Scheme cover, and send plan-specific ones to the Momentum Medical Scheme service line (0860 117 859) rather than guess
- Read a claims or benefit statement the member sends and explain each line still owed, in plain words
Questions
What does the staff wellness agent do with Momentum Medical Scheme?
Points staff to their Momentum Medical Scheme benefits.
Is the Momentum Medical Scheme connector live?
Yes.
Can HR see individual check-ins?
No.
Does the agent decide Momentum Medical Scheme claims or authorisations?
No.
Can HR see what staff say to the agent?
No.
Ollie’s agents give wellness guidance. They don’t diagnose or prescribe, and hand off to a human expert when needed.