Live
Staff wellness agent for GEMS
The staff wellness agent for GEMS points staff to their GEMS benefits.
Ridgeway LogisticsStaff wellness agentWhatsApp
- Staff wellness agent: Hi Nomsa, it’s your monthly check-in. Private to you. How are you doing, 1 to 5?
- Customer: 3. Tired.
- Staff wellness agent: Thanks. Want a 30-second scan to see how today looks, or a session with a dietitian or counsellor? Both are free through work.
- Customer: The scan.
- Scan link sent30-second face scan
- Counted in anonymised team insightGEMS
What it can do with GEMS
- Points staff to their GEMS benefits
- Match the member to their GEMS option from the 6 on file (Emerald, Emerald Value, Tanzanite One and 3 more), with their membership number, from a message or a photo of their card
- Answer what the member’s option covers from the GEMS plan guide, with the figures for their option and the source shown
- Read a claims or benefit statement the member sends and explain each line still owed, in plain words
Questions
What does the staff wellness agent do with GEMS?
Points staff to their GEMS benefits.
Is the GEMS connector live?
Yes.
Can HR see individual check-ins?
No.
Does the agent decide GEMS claims or authorisations?
No.
Can HR see what staff say to the agent?
No.
Ollie’s agents give wellness guidance. They don’t diagnose or prescribe, and hand off to a human expert when needed.