Live
Staff wellness agent for Bestmed
The staff wellness agent for Bestmed points staff to their Bestmed benefits.
Ridgeway LogisticsStaff wellness agentWhatsApp
- Staff wellness agent: Hi Nomsa, it’s your monthly check-in. Private to you. How are you doing, 1 to 5?
- Customer: 3. Tired.
- Staff wellness agent: Thanks. Want a 30-second scan to see how today looks, or a session with a dietitian or counsellor? Both are free through work.
- Customer: The scan.
- Scan link sent30-second face scan
- Counted in anonymised team insightBestmed
What it can do with Bestmed
- Points staff to their Bestmed benefits
- Match the member to their Bestmed option from the 11 on file (Beat 1, Beat 2, Beat 3 and 8 more), with their membership number, from a message or a photo of their card
- Answer general questions about Bestmed cover, and send plan-specific ones to the Bestmed service line (086 000 2378) rather than guess
- Read a claims or benefit statement the member sends and explain each line still owed, in plain words
Questions
What does the staff wellness agent do with Bestmed?
Points staff to their Bestmed benefits.
Is the Bestmed connector live?
Yes.
Can HR see individual check-ins?
No.
Does the agent decide Bestmed claims or authorisations?
No.
Can HR see what staff say to the agent?
No.
Ollie’s agents give wellness guidance. They don’t diagnose or prescribe, and hand off to a human expert when needed.