Live
Staff wellness agent for Bankmed
The staff wellness agent for Bankmed points staff to their Bankmed benefits.
Ridgeway LogisticsStaff wellness agentWhatsApp
- Staff wellness agent: Hi Nomsa, it’s your monthly check-in. Private to you. How are you doing, 1 to 5?
- Customer: 3. Tired.
- Staff wellness agent: Thanks. Want a 30-second scan to see how today looks, or a session with a dietitian or counsellor? Both are free through work.
- Customer: The scan.
- Scan link sent30-second face scan
- Counted in anonymised team insightBankmed
What it can do with Bankmed
- Points staff to their Bankmed benefits
- Match the member to their Bankmed option from the 6 on file (Core Saver, Comprehensive, Basic and 3 more), with their membership number, from a message or a photo of their card
- Answer general questions about Bankmed cover, and send plan-specific ones to the Bankmed service line (0800 226 5633) rather than guess
- Read a claims or benefit statement the member sends and explain each line still owed, in plain words
Questions
What does the staff wellness agent do with Bankmed?
Points staff to their Bankmed benefits.
Is the Bankmed connector live?
Yes.
Can HR see individual check-ins?
No.
Does the agent decide Bankmed claims or authorisations?
No.
Can HR see what staff say to the agent?
No.
Ollie’s agents give wellness guidance. They don’t diagnose or prescribe, and hand off to a human expert when needed.