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Wellness score agent for Health Rewards by Sanlam

The wellness score agent for Health Rewards by Sanlam is a ready-made agent on Health Loops.

Ridgeway LogisticsWellness score agentWhatsApp
  1. Scan complete: heart rate 68, breathing 14, stress low30-second face scan
  2. Read this month’s activity: 11 active daysHealth Rewards by Sanlam
  3. Wellness score agent: Hi Nomsa, your wellness score this month is 74 out of 100, up 5 since last month. It’s a wellness score, not a medical result. Most of the rise came from more active days.
  4. Customer: How do I push it up?
  5. Wellness score agent: Two more active days a week would do most of it. Want a nudge on Monday mornings?
  6. Customer: Yes.
  7. Monday nudge scheduledHealth Loops
Sample conversation. People, brands and figures are made up.

What it can do with Health Rewards by Sanlam

  • Runs wellness scores for Health Rewards by Sanlam members and points them to the benefits on their plan
  • Save that the member is on Health Rewards by Sanlam so every answer starts from it
  • Explain how Health Rewards by Sanlam rewards are earned and claimed, from the programme’s published rules with the date they were checked
  • Remind the member of weekly and yearly goals before they reset, and suggest one thing to do this week

Questions

What does the wellness score agent do with Health Rewards by Sanlam?

Runs wellness scores for Health Rewards by Sanlam members and points them to the benefits on their plan.

Is the Health Rewards by Sanlam connector live?

Yes.

How is the wellness score worked out?

From the face scan readings, short check-in answers and activity the member chooses to share, weighted by a formula you can see and change.

Does the agent decide Health Rewards by Sanlam claims or authorisations?

No.

Can HR see what staff say to the agent?

No.

Ollie’s agents give wellness guidance. They don’t diagnose or prescribe, and hand off to a human expert when needed.