Live
Staff wellness agent for Polmed
The staff wellness agent for Polmed points staff to their Polmed benefits.
Ridgeway LogisticsStaff wellness agentWhatsApp
- Staff wellness agent: Hi Nomsa, it’s your monthly check-in. Private to you. How are you doing, 1 to 5?
- Customer: 3. Tired.
- Staff wellness agent: Thanks. Want a 30-second scan to see how today looks, or a session with a dietitian or counsellor? Both are free through work.
- Customer: The scan.
- Scan link sent30-second face scan
- Counted in anonymised team insightPolmed
What it can do with Polmed
- Points staff to their Polmed benefits
- Match the member to their Polmed option from the 2 on file (Marine and Aquarium), with their membership number, from a message or a photo of their card
- Answer general questions about Polmed cover, and send plan-specific ones to the Polmed service line (0860 765 633) rather than guess
- Read a claims or benefit statement the member sends and explain each line still owed, in plain words
Questions
What does the staff wellness agent do with Polmed?
Points staff to their Polmed benefits.
Is the Polmed connector live?
Yes.
Can HR see individual check-ins?
No.
Does the agent decide Polmed claims or authorisations?
No.
Can HR see what staff say to the agent?
No.
Ollie’s agents give wellness guidance. They don’t diagnose or prescribe, and hand off to a human expert when needed.