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Review agent for SMS

The review agent for SMS asks for reviews on SMS, where people reply more.

Northfield NutritionReview agentSMS
  1. Review agent: Hi Thandi, you’ve had magnesium glycinate for three weeks now. How are you finding it?
  2. Customer: Really good, thanks.
  3. Review agent: Glad to hear it. Would you leave a short review for Northfield Nutrition? It takes a minute.
  4. Review link sentShopify
  5. Customer: Done!
  6. Review agent: Thank you. It really helps others decide.
Sample conversation. People, brands and figures are made up.

What it can do with SMS

  • Asks for reviews on SMS, where people reply more
  • Send one message or up to 500 at once
  • Check opt-outs before every send
  • Time delivery to the person’s time zone and quiet hours

Questions

What does the review agent do with SMS?

Asks for reviews on SMS, where people reply more.

Is the SMS connector live?

Yes.

Does the review agent only ask happy customers?

It asks everyone the same first question.

Is it the same agent on SMS as on our website?

Yes.

Does the agent make health claims about our supplements?

No.

Ollie’s agents give wellness guidance. They don’t diagnose or prescribe, and hand off to a human expert when needed.