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Intake and booking agent for Randox Health

The intake and booking agent for Randox Health is a ready-made agent on Health Loops.

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Balance TwelveIntake and booking agentWhatsApp
  1. Customer: Hi, I’d like to book. Starting the programme next week.
  2. Red-flag check: none foundSymptom red flags
  3. Read open slotsRandox Health
  4. Intake and booking agent: Thanks Lerato. I can book you in at Balance Twelve on Tuesday at 10:30 or Wednesday at 15:00. Which suits you?
  5. Customer: Tuesday.
  6. Booked and intake filedRandox Health
  7. Intake and booking agent: You’re booked for Tuesday at 10:30. I’ll send a reminder the day before. If anything gets worse before then, message me straight away.
Sample conversation. People, brands and figures are made up.

What it can do with Randox Health

  • Books a collection or a visit when a result from Randox Health calls for one
  • Walk the customer through activating their Randox Health kit and taking the sample, step by step
  • Remind them to post the sample back, and tell them when the lab has it
  • Explain each result against the lab’s reference range when it is ready, and suggest when to test again

Tools.

Randox HealthCustomSymptom red flagsLiveWhatsAppLiveGoogle CalendarCustomVoice and phone callsLive

Questions

What does the intake and booking agent do with Randox Health?

Books a collection or a visit when a result from Randox Health calls for one.

Is the Randox Health connector live?

Not yet as a ready-made connector.

Does the intake and booking agent triage people clinically?

No.

Does the agent interpret Randox Health results like a doctor?

No.

Does the agent change anyone’s medication or plan?

No.

Ollie’s agents give wellness guidance. They don’t diagnose or prescribe, and hand off to a human expert when needed.

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