Custom, built in days

Results follow-up agent for Randox Health

The results follow-up agent for Randox Health makes sure the next step after a result actually happens.

Evergreen DailyResults follow-up agentWeb chat embed
  1. Repeat test due: 3 months after the last resultRandox Health
  2. Results follow-up agent: Hi Daniel, your doctor asked for a repeat cholesterol test around now. Want me to book it?
  3. Customer: Where’s closest?
  4. Found 3 collection points within 4 kmNearby care finder
  5. Results follow-up agent: The closest is 1.2 km away and open until 16:00. Tomorrow at 8:00? It’s a fasting test, so nothing but water after 22:00 tonight.
  6. Customer: Perfect.
Sample conversation. People, brands and figures are made up.

What it can do with Randox Health

  • Tracks the repeat test a report from Randox Health asks for, and books it
  • Walk the customer through activating their Randox Health kit and taking the sample, step by step
  • Remind them to post the sample back, and tell them when the lab has it
  • Explain each result against the lab’s reference range when it is ready, and suggest when to test again

Questions

What does the results follow-up agent do with Randox Health?

Tracks the repeat test a report from Randox Health asks for, and books it.

Is the Randox Health connector live?

Not yet as a ready-made connector.

Where does the results follow-up agent get the next step from?

From the report, the referring doctor or your own rules.

Does the agent interpret Randox Health results like a doctor?

No.

Does the agent make health claims about our products?

No.

Ollie’s agents give wellness guidance. They don’t diagnose or prescribe, and hand off to a human expert when needed.