Custom, built in days

Intake and booking agent for Open Dental

The intake and booking agent for Open Dental is a ready-made agent on Health Loops.

Bright Street DentalIntake and booking agentSMS
  1. Customer: Hi, I’d like to book. Just my six-month check-up.
  2. Red-flag check: none foundSymptom red flags
  3. Read open slotsOpen Dental
  4. Intake and booking agent: Thanks Ruan. I can book you in at Bright Street Dental on Tuesday at 10:30 or Wednesday at 15:00. Which suits you?
  5. Customer: Tuesday.
  6. Booked and intake filedOpen Dental
  7. Intake and booking agent: You’re booked for Tuesday at 10:30. I’ll send a reminder the day before. If anything gets worse before then, message me straight away.
Sample conversation. People, brands and figures are made up.

What it can do with Open Dental

  • Reads open slots in Open Dental, books the visit and files the intake for the clinician
  • Read recalls due in Open Dental and invite each patient to book
  • Fill a cancelled slot from the waiting list
  • Send pre-visit forms and reminders, and confirm attendance

Questions

What does the intake and booking agent do with Open Dental?

Reads open slots in Open Dental, books the visit and files the intake for the clinician.

Is the Open Dental connector live?

Not yet as a ready-made connector.

Does the intake and booking agent triage people clinically?

No.

Does the agent write into Open Dental?

Only what you allow: usually intake answers, call summaries and documents, for your clinicians to review.

Can the agent check what a patient’s medical aid pays?

It can explain what the patient’s plan guide says about dentistry where the scheme’s guide is on file, and point them to the scheme to confirm.

Ollie’s agents give wellness guidance. They don’t diagnose or prescribe, and hand off to a human expert when needed.