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Benefits agent for Microsoft Teams
The benefits agent for Microsoft Teams answers medical aid and benefit questions privately in Microsoft Teams.
Ridgeway LogisticsBenefits agentMicrosoft Teams
- Customer: Does my plan cover physio?
- Read the plan guide for the member’s optionDiscovery Health
- Benefits agent: Your plan guide pays that from your day-to-day benefit, up to its annual limit. From the statement you sent on 3 October, you have about R2,300 left. Want the nearest network options?
- Customer: Yes please.
- Found 3 nearbyNearby care finder
What it can do with Microsoft Teams
- Answers medical aid and benefit questions privately in Microsoft Teams
- Offer staff a private health agent inside Teams
- Send wellness day invites and scan links to the teams HR picks
- Post anonymised take-up to HR’s channel
Questions
What does the benefits agent do with Microsoft Teams?
Answers medical aid and benefit questions privately in Microsoft Teams.
Is the Microsoft Teams connector live?
Not yet as a ready-made connector.
Where do the benefits agent’s answers come from?
From the scheme’s own plan guide for the member’s option, or your own plan documents, with the source shown.
Is it the same agent on Microsoft Teams as on our website?
Yes.
Can HR see what staff say to the agent?
No.
Ollie’s agents give wellness guidance. They don’t diagnose or prescribe, and hand off to a human expert when needed.