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Onboarding agent for Microsoft Teams

The onboarding agent for Microsoft Teams welcomes new staff to the health agent inside Microsoft Teams.

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Ridgeway LogisticsOnboarding agentMicrosoft Teams
  1. Onboarding agent: Welcome to Ridgeway Logistics, Nomsa. Two quick questions so I can set things up. What would you most like help with?
  2. Customer: I want to use the benefits on offer.
  3. Onboarding agent: Got it. Is WhatsApp or email better for check-ins, and is morning or evening better?
  4. Customer: WhatsApp, evenings.
  5. Saved goal and preferencesDiscovery Health
  6. Onboarding agent: Perfect. I’ll check in on Monday evenings, and you can message me any time in between.
Sample conversation. People, brands and figures are made up.

What it can do with Microsoft Teams

  • Welcomes new staff to the health agent inside Microsoft Teams
  • Offer staff a private health agent inside Teams
  • Send wellness day invites and scan links to the teams HR picks
  • Post anonymised take-up to HR’s channel

Tools.

Microsoft TeamsCustomWeb chat embedLiveWhatsAppLiveEmailLiveShopifyLive

Questions

What does the onboarding agent do with Microsoft Teams?

Welcomes new staff to the health agent inside Microsoft Teams.

Is the Microsoft Teams connector live?

Not yet as a ready-made connector.

What does the onboarding agent save?

The goal, preferred channel and time, and anything the person chooses to share.

Is it the same agent on Microsoft Teams as on our website?

Yes.

Can HR see what staff say to the agent?

No.

Ollie’s agents give wellness guidance. They don’t diagnose or prescribe, and hand off to a human expert when needed.

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