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Chronic medicine agent for Facebook Messenger

The chronic medicine agent for Facebook Messenger sends collection reminders on Facebook Messenger.

Corner PharmacyChronic medicine agentFacebook Messenger
  1. Chronic medicine agent: Hi Fatima, your chronic medicine is due on Thursday. Shall I ask the pharmacy to get it ready?
  2. Customer: Yes. And is it still paid by my medical aid?
  3. Read the chronic medicine section of the plan guideMedicine reference
  4. Chronic medicine agent: Your plan guide says registered chronic medicine is paid from the chronic benefit, and a network pharmacy avoids a co-payment. Your scheme confirms the final amount.
  5. Repeat request sentPharmacy
Sample conversation. People, brands and figures are made up.

What it can do with Facebook Messenger

  • Sends collection reminders on Facebook Messenger
  • Answer messages to your page with the same agent as your site
  • Send booking and checkout links in the thread
  • Hand over to a person with the history attached

Questions

What does the chronic medicine agent do with Facebook Messenger?

Sends collection reminders on Facebook Messenger.

Is the Facebook Messenger connector live?

Not yet as a ready-made connector.

Does the chronic medicine agent change doses?

Never.

Is it the same agent on Facebook Messenger as on our website?

Yes.

Does the agent replace the pharmacist?

No.

Ollie’s agents give wellness guidance. They don’t diagnose or prescribe, and hand off to a human expert when needed.