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Chronic medicine agent for medical aids

A ready-made Health Loops agent for medical aids that helps members register chronic medicine and stay on it.

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Coastline Medical SchemeChronic medicine agentWhatsApp
  1. Chronic medicine agent: Hi Bongani, your chronic medicine is due on Thursday. Shall I ask the pharmacy to get it ready?
  2. Customer: Yes. And is it still paid by my medical aid?
  3. Read the chronic medicine section of the plan guideDiscovery Health
  4. Chronic medicine agent: Your plan guide says registered chronic medicine is paid from the chronic benefit, and a network pharmacy avoids a co-payment. Your scheme confirms the final amount.
  5. Repeat request sentPharmacy
Sample conversation. People, brands and figures are made up.

What it does with your systems

  • Explains what the Discovery Health plan says about chronic medicine and registration
  • Sends collection reminders on WhatsApp
  • Answers label questions about a chronic medicine from Medicine reference
  • Shows the published price of a chronic medicine and its generics

Tools.

Discovery HealthLiveWhatsAppLiveMedicine referenceLiveSouth African medicine pricesLiveGEMSLiveBonitasLive

Questions

What is a chronic medicine agent for medical aids?

A ready-made Health Loops agent for medical aids that helps members register chronic medicine and stay on it.

Does the chronic medicine agent change doses?

Never.

Where do the benefit answers come from?

From the scheme’s own plan guide where Ollie has it indexed, or your own plan documents, with the source shown.

Where do the agent’s answers about benefits come from?

From the scheme’s own published plan guide for the member’s option, and from statements the member sends.

Ollie’s agents give wellness guidance. They don’t diagnose or prescribe, and hand off to a human expert when needed.

The chronic medicine agent for other businesses

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