Live
Chronic medicine agent for Discovery Health
The chronic medicine agent for Discovery Health reminds people to collect chronic medicine and helps with the admin.
Corner PharmacyChronic medicine agentWhatsApp
- Chronic medicine agent: Hi Fatima, your chronic medicine is due on Thursday. Shall I ask the pharmacy to get it ready?
- Customer: Yes. And is it still paid by my medical aid?
- Read the chronic medicine section of the plan guideDiscovery Health
- Chronic medicine agent: Your plan guide says registered chronic medicine is paid from the chronic benefit, and a network pharmacy avoids a co-payment. Your scheme confirms the final amount.
- Repeat request sentPharmacy
What it can do with Discovery Health
- Explains what the Discovery Health plan says about chronic medicine and registration
- Match the member to their Discovery Health option from the 24 on file (Classic Saver, KeyCare Plus, Essential Saver and 21 more), with their membership number, from a message or a photo of their card
- Answer what the member’s option covers from the Discovery Health plan guide, with the figures for their option and the source shown
- Read a claims or benefit statement the member sends and explain each line still owed, in plain words
Questions
What does the chronic medicine agent do with Discovery Health?
Explains what the Discovery Health plan says about chronic medicine and registration.
Is the Discovery Health connector live?
Yes.
Does the chronic medicine agent change doses?
Never.
Does the agent decide Discovery Health claims or authorisations?
No.
Does the agent replace the pharmacist?
No.
Ollie’s agents give wellness guidance. They don’t diagnose or prescribe, and hand off to a human expert when needed.