Custom, built in days
Protocol agent for Recharge
The protocol agent for Recharge helps each customer start and stay on their routine after they buy.
Northfield NutritionProtocol agentWeb chat embed
- Order deliveredRecharge
- Protocol agent: Hi Thandi, your order from Northfield Nutrition arrived today. Want a quick guide to getting started?
- Customer: Yes please. What do I do first?
- Protocol agent: Your guide says to start with magnesium glycinate once a day, at the same time each day. I’ll check in on day 7 to see how it’s going.
- Customer: Can I take it with my other medicines?
- Protocol agent: Most people can, but check with a pharmacist if you take prescription medicine. Want me to look up the label for you?
- Scheduled day 7 check-inHealth Loops
What it can do with Recharge
- Times check-ins to each Recharge delivery, so the routine and the reorder line up
- Read a customer’s Recharge subscription: products, next charge date and frequency
- Skip, delay or swap the next delivery when a customer asks, instead of cancelling
- Offer a save before a cancellation goes through, inside the offers you allow
Questions
What does the protocol agent do with Recharge?
Times check-ins to each Recharge delivery, so the routine and the reorder line up.
Is the Recharge connector live?
Not yet as a ready-made connector.
Where does the protocol agent get its instructions?
From your own product labels, guides and help articles, which you upload.
Can the agent change orders or subscriptions in Recharge?
Yes, inside the permissions you give each agent.
Does the agent make health claims about our supplements?
No.
Ollie’s agents give wellness guidance. They don’t diagnose or prescribe, and hand off to a human expert when needed.