Protocol agent for weight management programmes
A ready-made Health Loops agent that helps each customer start and stay on their routine after they buy.
Balance TwelveProtocol agentWhatsApp
- Order deliveredShopify
- Protocol agent: Hi Lerato, your order from Balance Twelve arrived today. Want a quick guide to getting started?
- Customer: Yes please. What do I do first?
- Protocol agent: Your guide says to start with the 12-week programme once a day, at the same time each day. I’ll check in on day 7 to see how it’s going.
- Customer: Can I take it with my other medicines?
- Protocol agent: Most people can, but check with a pharmacist if you take prescription medicine. Want me to look up the label for you?
- Scheduled day 7 check-inHealth Loops
What it does with your systems
- Starts when Shopify marks an order delivered, and knows exactly what the customer bought
- Sends the start guide and the check-ins on Web chat embed
- Sends the start guide and the check-ins on WhatsApp
- Looks up the label of anything else the customer takes, and sends questions about it to a pharmacist
Questions
What is a protocol agent for weight management programmes?
A ready-made Health Loops agent that helps each customer start and stay on their routine after they buy.
Where does the protocol agent get its instructions?
From your own product labels, guides and help articles, which you upload.
What happens when a customer asks something medical?
The agent says it is a question for a clinician or pharmacist and hands the conversation to your team with a summary.
Does the agent change anyone’s medication or plan?
No.
Ollie’s agents give wellness guidance. They don’t diagnose or prescribe, and hand off to a human expert when needed.