Protocol agent for peptide brands
A ready-made Health Loops agent that helps each customer start and stay on their routine after they buy.
Helix LabsProtocol agentWeb chat embed
- Order deliveredShopify
- Protocol agent: Hi Marco, your order from Helix Labs arrived today. Want a quick guide to getting started?
- Customer: Yes please. What do I do first?
- Protocol agent: Your label says to keep it in the fridge once it arrives, and to follow the schedule printed on it. I’ll remind you on each day the schedule lists.
- Customer: Is it okay for me personally?
- Protocol agent: That’s one for a clinician, not me. I’ll pass your question to the team now.
- Passed to the clinical team with the order
What it does with your systems
- Starts when Shopify marks an order delivered, and knows exactly what the customer bought
- Sends the start guide and the check-ins on Web chat embed
- Sends the start guide and the check-ins on WhatsApp
- Looks up the label of anything else the customer takes, and sends questions about it to a pharmacist
Questions
What is a protocol agent for peptide brands?
A ready-made Health Loops agent that helps each customer start and stay on their routine after they buy.
Where does the protocol agent get its instructions?
From your own product labels, guides and help articles, which you upload.
What happens when a customer asks something medical?
The agent says it is a question for a clinician or pharmacist and hands the conversation to your team with a summary.
Does the agent say what a peptide will do for a customer?
No.
Ollie’s agents give wellness guidance. They don’t diagnose or prescribe, and hand off to a human expert when needed.