Custom, built in days

Reorder agent for Instagram messages

The reorder agent for Instagram messages sends the reorder nudge on Instagram messages and takes the reply.

Northfield NutritionReorder agentInstagram messages
  1. Estimated run-out in 5 daysShopify
  2. Reorder agent: Hi Thandi, by our count your magnesium glycinate runs out on Friday. Want the same again?
  3. Customer: Yes, same as last time.
  4. Order #5530 placedShopify
  5. Reorder agent: Done, it ships today and should arrive before you run out. Want me to set this up as a subscription so you never have to ask?
Sample conversation. People, brands and figures are made up.

What it can do with Instagram messages

  • Sends the reorder nudge on Instagram messages and takes the reply
  • Answer product questions sent by direct message
  • Reply to story mentions and comments that ask a question
  • Send a checkout or booking link in the thread

Questions

What does the reorder agent do with Instagram messages?

Sends the reorder nudge on Instagram messages and takes the reply.

Is the Instagram messages connector live?

Not yet as a ready-made connector.

How does the reorder agent know when someone will run out?

From what they bought, the pack size and the serving on your label, adjusted by how often they actually reorder.

Is it the same agent on Instagram messages as on our website?

Yes.

Does the agent make health claims about our supplements?

No.

Ollie’s agents give wellness guidance. They don’t diagnose or prescribe, and hand off to a human expert when needed.