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Results follow-up agent for Discovery Vitality

The results follow-up agent for Discovery Vitality makes sure the next step after a result actually happens.

Thrive at WorkResults follow-up agentWhatsApp

Repeat test due: 3 months after the last resultDiscovery Vitality
Results follow-up agent: Hi Kabelo, your doctor asked for a repeat cholesterol test around now. Want me to book it?
Customer: Where’s closest?
Found 3 collection points within 4 kmNearby care finder
Results follow-up agent: The closest is 1.2 km away and open until 16:00. Tomorrow at 8:00? It’s a fasting test, so nothing but water after 22:00 tonight.
Customer: Perfect.

Sample conversation. People, brands and figures are made up.

What it can do with Discovery Vitality

Points Discovery Vitality members to the benefit that pays for the follow-up
Save the member’s Discovery Vitality status (Blue, Bronze, Silver, Gold, Diamond) so every answer starts from where they are
Explain how Discovery Vitality rewards are earned and claimed, from the programme’s published rules with the date they were checked
Remind the member of weekly and yearly goals before they reset, and suggest one thing to do this week

Points Discovery Vitality members to the benefit that pays for the follow-up.

Yes.

From the report, the referring doctor or your own rules.

No.

Yes.

Ollie’s agents give wellness guidance. They don’t diagnose or prescribe, and hand off to a human expert when needed.