Live

Scan to recommendation agent for Discovery Vitality

The scan to recommendation agent for Discovery Vitality is a ready-made agent on Health Loops.

Ridgeway LogisticsScan to recommendation agentWhatsApp
  1. Scan to recommendation agent: Want to try the 30-second face scan? It runs in your phone’s browser, no app needed.
  2. Customer: Sure.
  3. Scan complete: heart rate 72, breathing 15, blood pressure estimate 124/80, stress medium30-second face scan
  4. Scan to recommendation agent: Thanks Nomsa. These are wellness readings, not a diagnosis. Your stress reading is in the medium band, and you said you want to use the benefits on offer.
  5. Scan to recommendation agent: Two things could help: a short breathing routine tonight, or a session with an expert this week. Which would you like?
  6. Customer: The session.
  7. Offered the next open sessionsDiscovery Vitality
Sample conversation. People, brands and figures are made up.

What it can do with Discovery Vitality

  • Points the member to the Discovery Vitality benefit that fits their readings, like a screening or a counsellor
  • Save the member’s Discovery Vitality status (Blue, Bronze, Silver, Gold, Diamond) so every answer starts from where they are
  • Explain how Discovery Vitality rewards are earned and claimed, from the programme’s published rules with the date they were checked
  • Remind the member of weekly and yearly goals before they reset, and suggest one thing to do this week

Questions

What does the scan to recommendation agent do with Discovery Vitality?

Points the member to the Discovery Vitality benefit that fits their readings, like a screening or a counsellor.

Is the Discovery Vitality connector live?

Yes.

What does the face scan measure?

Heart rate, breathing rate, a blood pressure estimate and a stress reading, from a 30-second video in the phone’s browser.

Does the agent decide Discovery Vitality claims or authorisations?

No.

Can HR see what staff say to the agent?

No.

Ollie’s agents give wellness guidance. They don’t diagnose or prescribe, and hand off to a human expert when needed.