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Results follow-up agent for LA Health

The results follow-up agent for LA Health makes sure the next step after a result actually happens.

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Riverside Family ClinicResults follow-up agentWhatsApp
  1. Repeat test due: 3 months after the last resultLA Health
  2. Results follow-up agent: Hi Johan, your doctor asked for a repeat cholesterol test around now. Want me to book it?
  3. Customer: Where’s closest?
  4. Found 3 collection points within 4 kmNearby care finder
  5. Results follow-up agent: The closest is 1.2 km away and open until 16:00. Tomorrow at 8:00? It’s a fasting test, so nothing but water after 22:00 tonight.
  6. Customer: Perfect.
Sample conversation. People, brands and figures are made up.

What it can do with LA Health

  • Points LA Health members to the benefit that pays for the follow-up
  • Match the member to their LA Health option from the 5 on file (LA Active, LA Focus, LA KeyPlus and 2 more), with their membership number, from a message or a photo of their card
  • Answer general questions about LA Health cover, and send plan-specific ones to the LA Health service line rather than guess
  • Read a claims or benefit statement the member sends and explain each line still owed, in plain words

Tools.

LA HealthLiveFHIR lab resultsCustomNearby care finderLiveWhatsAppLiveGoogle CalendarCustom

Questions

What does the results follow-up agent do with LA Health?

Points LA Health members to the benefit that pays for the follow-up.

Is the LA Health connector live?

Yes.

Where does the results follow-up agent get the next step from?

From the report, the referring doctor or your own rules.

Does the agent decide LA Health claims or authorisations?

No.

Does the agent triage or diagnose patients?

No.

Ollie’s agents give wellness guidance. They don’t diagnose or prescribe, and hand off to a human expert when needed.

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The results follow-up agent with other connectors