Live
Stress check-in agent for Discovery Vitality
A ready-made Health Loops agent that points Discovery Vitality members to the mental health benefit on their plan.
Ridgeway LogisticsStress check-in agentWhatsApp
- Stress check-in agent: Hi Nomsa, quick check-in. From 1 to 5, how stressed have you felt this week?
- Customer: 4. Deadlines.
- Red-flag check: none foundSymptom red flags
- Stress check-in agent: Thanks for telling me. Want a two-minute breathing exercise now, or to talk to a counsellor this week?
- Customer: A counsellor.
- Booked Thursday 12:00Discovery Vitality
- Stress check-in agent: Booked for Thursday at 12:00. It’s private, and I’ll check in after.
What it can do with Discovery Vitality
- Points Discovery Vitality members to the mental health benefit on their plan
- Save the member’s Discovery Vitality status (Blue, Bronze, Silver, Gold, Diamond) so every answer starts from where they are
- Explain how Discovery Vitality rewards are earned and claimed, from the programme’s published rules with the date they were checked
- Remind the member of weekly and yearly goals before they reset, and suggest one thing to do this week
Questions
What does the stress check-in agent do with Discovery Vitality?
Points Discovery Vitality members to the mental health benefit on their plan.
Is the Discovery Vitality connector live?
Yes.
Is the stress check-in agent a therapist?
No.
Does the agent decide Discovery Vitality claims or authorisations?
No.
Can HR see what staff say to the agent?
No.
Ollie’s agents give wellness guidance. They don’t diagnose or prescribe, and hand off to a human expert when needed.