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Results follow-up agent for Momentum Medical Scheme
The results follow-up agent for Momentum Medical Scheme makes sure the next step after a result actually happens.
Riverside Family ClinicResults follow-up agentWhatsApp
- Repeat test due: 3 months after the last resultMomentum Medical Scheme
- Results follow-up agent: Hi Johan, your doctor asked for a repeat cholesterol test around now. Want me to book it?
- Customer: Where’s closest?
- Found 3 collection points within 4 kmNearby care finder
- Results follow-up agent: The closest is 1.2 km away and open until 16:00. Tomorrow at 8:00? It’s a fasting test, so nothing but water after 22:00 tonight.
- Customer: Perfect.
What it can do with Momentum Medical Scheme
- Points Momentum Medical Scheme members to the benefit that pays for the follow-up
- Match the member to their Momentum Medical Scheme option from the 6 on file (Custom, Ingwe, Incentive and 3 more), with their membership number, from a message or a photo of their card
- Answer general questions about Momentum Medical Scheme cover, and send plan-specific ones to the Momentum Medical Scheme service line (0860 117 859) rather than guess
- Read a claims or benefit statement the member sends and explain each line still owed, in plain words
Questions
What does the results follow-up agent do with Momentum Medical Scheme?
Points Momentum Medical Scheme members to the benefit that pays for the follow-up.
Is the Momentum Medical Scheme connector live?
Yes.
Where does the results follow-up agent get the next step from?
From the report, the referring doctor or your own rules.
Does the agent decide Momentum Medical Scheme claims or authorisations?
No.
Does the agent triage or diagnose patients?
No.
Ollie’s agents give wellness guidance. They don’t diagnose or prescribe, and hand off to a human expert when needed.