Live
Staff wellness agent for Discovery Flexicare
The staff wellness agent for Discovery Flexicare points staff to their Discovery Flexicare benefits.
Ridgeway LogisticsStaff wellness agentWhatsApp
- Staff wellness agent: Hi Nomsa, it’s your monthly check-in. Private to you. How are you doing, 1 to 5?
- Customer: 3. Tired.
- Staff wellness agent: Thanks. Want a 30-second scan to see how today looks, or a session with a dietitian or counsellor? Both are free through work.
- Customer: The scan.
- Scan link sent30-second face scan
- Counted in anonymised team insightDiscovery Flexicare
What it can do with Discovery Flexicare
- Points staff to their Discovery Flexicare benefits
- Match the member to their Discovery Flexicare option from the 2 on file (Flexicare Core and Flexicare Plus), with their membership number, from a message or a photo of their card
- Answer what the member’s option covers from the Discovery Flexicare plan guide, with the figures for their option and the source shown
- Read a claims or benefit statement the member sends and explain each line still owed, in plain words
Questions
What does the staff wellness agent do with Discovery Flexicare?
Points staff to their Discovery Flexicare benefits.
Is the Discovery Flexicare connector live?
Yes.
Can HR see individual check-ins?
No.
Does the agent decide Discovery Flexicare claims or authorisations?
No.
Can HR see what staff say to the agent?
No.
Ollie’s agents give wellness guidance. They don’t diagnose or prescribe, and hand off to a human expert when needed.