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Results follow-up agent for Discovery Flexicare

The results follow-up agent for Discovery Flexicare makes sure the next step after a result actually happens.

Riverside Family ClinicResults follow-up agentWhatsApp

Repeat test due: 3 months after the last resultDiscovery Flexicare
Results follow-up agent: Hi Johan, your doctor asked for a repeat cholesterol test around now. Want me to book it?
Customer: Where’s closest?
Found 3 collection points within 4 kmNearby care finder
Results follow-up agent: The closest is 1.2 km away and open until 16:00. Tomorrow at 8:00? It’s a fasting test, so nothing but water after 22:00 tonight.
Customer: Perfect.

Sample conversation. People, brands and figures are made up.

What it can do with Discovery Flexicare

Points Discovery Flexicare members to the benefit that pays for the follow-up
Match the member to their Discovery Flexicare option from the 2 on file (Flexicare Core and Flexicare Plus), with their membership number, from a message or a photo of their card
Answer what the member’s option covers from the Discovery Flexicare plan guide, with the figures for their option and the source shown
Read a claims or benefit statement the member sends and explain each line still owed, in plain words

Points Discovery Flexicare members to the benefit that pays for the follow-up.

Yes.

From the report, the referring doctor or your own rules.

No.

No.

Ollie’s agents give wellness guidance. They don’t diagnose or prescribe, and hand off to a human expert when needed.