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Pre-authorisation agent for Discovery Flexicare

The pre-authorisation agent for Discovery Flexicare gathers what a pre-authorisation needs before a planned procedure.

Riverside Family ClinicPre-authorisation agentWhatsApp

Customer: I need a knee scope next month. What do I do?
Read the plan’s authorisation rulesDiscovery Flexicare
Pre-authorisation agent: You’ll need authorisation before you’re admitted. Your plan guide asks for the doctor’s quote with the procedure codes and the hospital’s name. Do you have the quote?
Customer: I’ll send a photo.
Quote received: codes and hospital foundHealth Loops
Complete request sent to the authorisation team

Sample conversation. People, brands and figures are made up.

What it can do with Discovery Flexicare

Reads the Discovery Flexicare authorisation rules for the member’s plan and gathers what they need
Match the member to their Discovery Flexicare option from the 2 on file (Flexicare Core and Flexicare Plus), with their membership number, from a message or a photo of their card
Answer what the member’s option covers from the Discovery Flexicare plan guide, with the figures for their option and the source shown
Read a claims or benefit statement the member sends and explain each line still owed, in plain words

Reads the Discovery Flexicare authorisation rules for the member’s plan and gathers what they need.

Yes.

No.

No.

No.

Ollie’s agents give wellness guidance. They don’t diagnose or prescribe, and hand off to a human expert when needed.