Live
Stress check-in agent for Discovery Flexicare
A ready-made Health Loops agent that points Discovery Flexicare members to the mental health benefit on their plan.
Ridgeway LogisticsStress check-in agentWhatsApp
- Stress check-in agent: Hi Nomsa, quick check-in. From 1 to 5, how stressed have you felt this week?
- Customer: 4. Deadlines.
- Red-flag check: none foundSymptom red flags
- Stress check-in agent: Thanks for telling me. Want a two-minute breathing exercise now, or to talk to a counsellor this week?
- Customer: A counsellor.
- Booked Thursday 12:00Discovery Flexicare
- Stress check-in agent: Booked for Thursday at 12:00. It’s private, and I’ll check in after.
What it can do with Discovery Flexicare
- Points Discovery Flexicare members to the mental health benefit on their plan
- Match the member to their Discovery Flexicare option from the 2 on file (Flexicare Core and Flexicare Plus), with their membership number, from a message or a photo of their card
- Answer what the member’s option covers from the Discovery Flexicare plan guide, with the figures for their option and the source shown
- Read a claims or benefit statement the member sends and explain each line still owed, in plain words
Questions
What does the stress check-in agent do with Discovery Flexicare?
Points Discovery Flexicare members to the mental health benefit on their plan.
Is the Discovery Flexicare connector live?
Yes.
Is the stress check-in agent a therapist?
No.
Does the agent decide Discovery Flexicare claims or authorisations?
No.
Can HR see what staff say to the agent?
No.
Ollie’s agents give wellness guidance. They don’t diagnose or prescribe, and hand off to a human expert when needed.