Custom, built in days

Subscription save agent for BigCommerce

The subscription save agent for BigCommerce starts on the BigCommerce subscription-cancelled event and reads the customer’s order history.

Northfield NutritionSubscription save agentWeb chat embed

Cancellation startedBigCommerce
Subscription save agent: Before I cancel, can I ask what’s not working? There may be an easier fix.
Customer: I’m not using it enough to justify it right now.
Subscription save agent: That’s fair. I can pause it for a month at no cost, or move you to a smaller plan. Or I can cancel now. Which suits you?
Customer: Pause for a month.
Paused for 1 monthBigCommerce
Subscription save agent: Done. Nothing will be charged until next month, and you can reply here any time to cancel.

Sample conversation. People, brands and figures are made up.

What it can do with BigCommerce

Starts on the BigCommerce subscription-cancelled event and reads the customer’s order history
Read products, variants and stock from BigCommerce, so answers match what is on sale today
Look up a customer’s orders and tracking when they ask where an order is
Build a cart from a recommendation and send the customer a checkout link

Starts on the BigCommerce subscription-cancelled event and reads the customer’s order history.

Not yet as a ready-made connector.

No.

Yes, inside the permissions you give each agent.

No.

Ollie’s agents give wellness guidance. They don’t diagnose or prescribe, and hand off to a human expert when needed.