Custom, built in days

Onboarding agent for BigCommerce

The onboarding agent for BigCommerce welcomes each new member, learns their goal and sets up their check-ins.

Balance TwelveOnboarding agentWhatsApp

Onboarding agent: Welcome to Balance Twelve, Lerato. Two quick questions so I can set things up. What would you most like help with?
Customer: I want to keep up the weekly habits.
Onboarding agent: Got it. Is WhatsApp or email better for check-ins, and is morning or evening better?
Customer: WhatsApp, evenings.
Saved goal and preferencesBigCommerce
Onboarding agent: Perfect. I’ll check in on Monday evenings, and you can message me any time in between.

Sample conversation. People, brands and figures are made up.

What it can do with BigCommerce

Starts on a first BigCommerce order and tailors the welcome to what was bought
Read products, variants and stock from BigCommerce, so answers match what is on sale today
Look up a customer’s orders and tracking when they ask where an order is
Build a cart from a recommendation and send the customer a checkout link

Starts on a first BigCommerce order and tailors the welcome to what was bought.

Not yet as a ready-made connector.

The goal, preferred channel and time, and anything the person chooses to share.

Yes, inside the permissions you give each agent.

No.

Ollie’s agents give wellness guidance. They don’t diagnose or prescribe, and hand off to a human expert when needed.