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Support inbox agent for ShipStation

The support inbox agent for ShipStation answers delivery tickets from ShipStation tracking.

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Northfield NutritionSupport inbox agentWeb chat embed
  1. 42 new tickets overnightShipStation
  2. Support inbox agent: Morning. 42 tickets came in overnight. I answered and closed 31: 18 order status, 9 product questions and 4 address changes.
  3. Support inbox agent: 11 are waiting on you: 6 refunds over your limit, 3 that mention a reaction, which I don’t answer, and 2 complaints.
  4. Customer: Send me the reaction ones first.
  5. 3 tickets assigned to you, each with a summary
Sample conversation. People, brands and figures are made up.

What it can do with ShipStation

  • Answers delivery tickets from ShipStation tracking
  • Read an order’s shipping status and carrier tracking
  • Update a delivery address before the order ships
  • Flag orders stuck in fulfilment to your team

Tools.

ShipStationCustomGorgiasCustomShopifyLiveEmailLiveSlackCustom

Questions

What does the support inbox agent do with ShipStation?

Answers delivery tickets from ShipStation tracking.

Is the ShipStation connector live?

Not yet as a ready-made connector.

Which tickets does the support inbox agent close on its own?

Routine ones you allow, such as order status, address changes, product questions answered by your help articles, and refunds under your limit.

Can the agent change orders or subscriptions in ShipStation?

Yes, inside the permissions you give each agent.

Does the agent make health claims about our supplements?

No.

Ollie’s agents give wellness guidance. They don’t diagnose or prescribe, and hand off to a human expert when needed.

The support inbox agent by vertical

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