Custom, built in days
Protocol agent for ShipStation
The protocol agent for ShipStation sends the how-to-start message the day ShipStation shows the parcel delivered.
Northfield NutritionProtocol agentWeb chat embed
- Order deliveredShipStation
- Protocol agent: Hi Thandi, your order from Northfield Nutrition arrived today. Want a quick guide to getting started?
- Customer: Yes please. What do I do first?
- Protocol agent: Your guide says to start with magnesium glycinate once a day, at the same time each day. I’ll check in on day 7 to see how it’s going.
- Customer: Can I take it with my other medicines?
- Protocol agent: Most people can, but check with a pharmacist if you take prescription medicine. Want me to look up the label for you?
- Scheduled day 7 check-inHealth Loops
What it can do with ShipStation
- Sends the how-to-start message the day ShipStation shows the parcel delivered
- Read an order’s shipping status and carrier tracking
- Update a delivery address before the order ships
- Flag orders stuck in fulfilment to your team
Questions
What does the protocol agent do with ShipStation?
Sends the how-to-start message the day ShipStation shows the parcel delivered.
Is the ShipStation connector live?
Not yet as a ready-made connector.
Where does the protocol agent get its instructions?
From your own product labels, guides and help articles, which you upload.
Can the agent change orders or subscriptions in ShipStation?
Yes, inside the permissions you give each agent.
Does the agent make health claims about our supplements?
No.
Ollie’s agents give wellness guidance. They don’t diagnose or prescribe, and hand off to a human expert when needed.