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Intake and booking agent for Nammed

The intake and booking agent for Nammed is a ready-made agent on Health Loops.

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Riverside Family ClinicIntake and booking agentWhatsApp
  1. Customer: Hi, I’d like to book. A cough that has lasted two weeks.
  2. Red-flag check: none foundSymptom red flags
  3. Read open slotsNammed
  4. Intake and booking agent: Thanks Johan. I can book you in at Riverside Family Clinic on Tuesday at 10:30 or Wednesday at 15:00. Which suits you?
  5. Customer: Tuesday.
  6. Booked and intake filedNammed
  7. Intake and booking agent: You’re booked for Tuesday at 10:30. I’ll send a reminder the day before. If anything gets worse before then, message me straight away.
Sample conversation. People, brands and figures are made up.

What it can do with Nammed

  • Saves the person’s Nammed details with the booking, so the practice can check cover
  • Match the member to their Nammed option from the 6 on file (Basic, Active, Essential and 3 more), with their membership number, from a message or a photo of their card
  • Answer what the member’s option covers from the Nammed plan guide, with the figures for their option and the source shown
  • Read a claims or benefit statement the member sends and explain each line still owed, in plain words

Tools.

NammedLiveSymptom red flagsLiveWhatsAppLiveGoogle CalendarCustomVoice and phone callsLive

Questions

What does the intake and booking agent do with Nammed?

Saves the person’s Nammed details with the booking, so the practice can check cover.

Is the Nammed connector live?

Yes.

Does the intake and booking agent triage people clinically?

No.

Does the agent decide Nammed claims or authorisations?

No.

Does the agent triage or diagnose patients?

No.

Ollie’s agents give wellness guidance. They don’t diagnose or prescribe, and hand off to a human expert when needed.

The intake and booking agent by vertical

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The intake and booking agent with other connectors