Live
Staff wellness agent for Balance
The staff wellness agent for Balance points staff to their Balance benefits.
Ridgeway LogisticsStaff wellness agentWhatsApp
- Staff wellness agent: Hi Nomsa, it’s your monthly check-in. Private to you. How are you doing, 1 to 5?
- Customer: 3. Tired.
- Staff wellness agent: Thanks. Want a 30-second scan to see how today looks, or a session with a dietitian or counsellor? Both are free through work.
- Customer: The scan.
- Scan link sent30-second face scan
- Counted in anonymised team insightBalance
What it can do with Balance
- Points staff to their Balance benefits
- Save the member’s Balance status (Blue, Bronze, Silver, Gold, Diamond) so every answer starts from where they are
- Explain how Balance rewards are earned and claimed, from the programme’s published rules with the date they were checked
- Remind the member of weekly and yearly goals before they reset, and suggest one thing to do this week
Questions
What does the staff wellness agent do with Balance?
Points staff to their Balance benefits.
Is the Balance connector live?
Yes.
Can HR see individual check-ins?
No.
Does the agent decide Balance claims or authorisations?
No.
Can HR see what staff say to the agent?
No.
Ollie’s agents give wellness guidance. They don’t diagnose or prescribe, and hand off to a human expert when needed.