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Wellness score agent for Balance
The wellness score agent for Balance gives each member a wellness score and one step to raise it.
Ridgeway LogisticsWellness score agentWhatsApp
- Scan complete: heart rate 68, breathing 14, stress low30-second face scan
- Read this month’s activity: 11 active daysBalance
- Wellness score agent: Hi Nomsa, your wellness score this month is 74 out of 100, up 5 since last month. It’s a wellness score, not a medical result. Most of the rise came from more active days.
- Customer: How do I push it up?
- Wellness score agent: Two more active days a week would do most of it. Want a nudge on Monday mornings?
- Customer: Yes.
- Monday nudge scheduledHealth Loops
What it can do with Balance
- Runs wellness scores for Balance members and points them to the benefits on their plan
- Save the member’s Balance status (Blue, Bronze, Silver, Gold, Diamond) so every answer starts from where they are
- Explain how Balance rewards are earned and claimed, from the programme’s published rules with the date they were checked
- Remind the member of weekly and yearly goals before they reset, and suggest one thing to do this week
Questions
What does the wellness score agent do with Balance?
Runs wellness scores for Balance members and points them to the benefits on their plan.
Is the Balance connector live?
Yes.
How is the wellness score worked out?
From the face scan readings, short check-in answers and activity the member chooses to share, weighted by a formula you can see and change.
Does the agent decide Balance claims or authorisations?
No.
Can HR see what staff say to the agent?
No.
Ollie’s agents give wellness guidance. They don’t diagnose or prescribe, and hand off to a human expert when needed.