Live
Stress check-in agent for Balance
The stress check-in agent for Balance points Balance members to the mental health benefit on their plan.
Ridgeway LogisticsStress check-in agentWhatsApp
- Stress check-in agent: Hi Nomsa, quick check-in. From 1 to 5, how stressed have you felt this week?
- Customer: 4. Deadlines.
- Red-flag check: none foundSymptom red flags
- Stress check-in agent: Thanks for telling me. Want a two-minute breathing exercise now, or to talk to a counsellor this week?
- Customer: A counsellor.
- Booked Thursday 12:00Balance
- Stress check-in agent: Booked for Thursday at 12:00. It’s private, and I’ll check in after.
What it can do with Balance
- Points Balance members to the mental health benefit on their plan
- Save the member’s Balance status (Blue, Bronze, Silver, Gold, Diamond) so every answer starts from where they are
- Explain how Balance rewards are earned and claimed, from the programme’s published rules with the date they were checked
- Remind the member of weekly and yearly goals before they reset, and suggest one thing to do this week
Questions
What does the stress check-in agent do with Balance?
Points Balance members to the mental health benefit on their plan.
Is the Balance connector live?
Yes.
Is the stress check-in agent a therapist?
No.
Does the agent decide Balance claims or authorisations?
No.
Can HR see what staff say to the agent?
No.
Ollie’s agents give wellness guidance. They don’t diagnose or prescribe, and hand off to a human expert when needed.