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Balance for AI agents

The Balance connector lets Health Loops agents work with a wellness rewards programme from Bankmed in South Africa.

Start free with this agent

Peak StudioActivity agentWhatsApp

Read this week: 3 active daysBalance
Activity agent: Hi Sipho, 3 active days so far this week. One more by Sunday meets your weekly goal.
Customer: What counts?
Activity agent: A 30-minute workout, or a busy day of steps. A Saturday morning walk or run would do it.
Customer: I’ll do the Saturday run.
Saturday reminder setHealth Loops

Sample conversation. People, brands and figures are made up.

What an agent can do with Balance

Save the member’s Balance status (Blue, Bronze, Silver, Gold, Diamond) so every answer starts from where they are
Explain how Balance rewards are earned and claimed, from the programme’s published rules with the date they were checked
Remind the member of weekly and yearly goals before they reset, and suggest one thing to do this week
Link an activity the member mentions, like a parkrun, a gym visit or a health check, to what it earns on Balance

Tools.

BalanceLive Apple HealthCustom GarminCustom Discovery VitalityLive WhatsAppLive

Run by: Bankmed
Country: South Africa
Status levels: Blue, Bronze, Silver, Gold, Diamond
Members check it in: The Bankmed app

Questions

What can an AI agent do with Balance?

Save the member’s Balance status (Blue, Bronze, Silver, Gold, Diamond) so every answer starts from where they are.

Is the Balance connector live?

Yes.

Does the agent know a member’s Balance points?

No, it never guesses a balance.

Does the agent decide Balance claims or authorisations?

No.

Which agents use Balance?

The activity agent, the scan to recommendation agent, the wellness score agent, the onboarding agent, the stress check-in agent and the results follow-up agent.

Ollie’s agents give wellness guidance. They don’t diagnose or prescribe, and hand off to a human expert when needed.