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Appointment reminder agent for athenahealth

The appointment reminder agent for athenahealth reads tomorrow’s athenahealth diary and confirms or moves each booking there.

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Riverside Family ClinicAppointment reminder agentWhatsApp
  1. Appointment reminder agent: Hi Johan, a reminder of your appointment at Riverside Family Clinic tomorrow at 09:00. Reply 1 to confirm or 2 to move it.
  2. Customer: 2
  3. Read open slotsathenahealth
  4. Appointment reminder agent: No problem. Thursday at 11:00 or Friday at 14:30?
  5. Customer: Friday.
  6. Moved to Friday 14:30, slot offered to the waiting listathenahealth
Sample conversation. People, brands and figures are made up.

What it can do with athenahealth

  • Reads tomorrow’s athenahealth diary and confirms or moves each booking there
  • Read upcoming appointments and the reason for each visit from athenahealth
  • Write the intake given before the visit into the record, for the clinician to review
  • Attach a call transcript, a scan report or a summary to the right record

Tools.

athenahealthCustomSMSLiveWhatsAppLiveGoogle CalendarCustomVoice and phone callsLive

Questions

What does the appointment reminder agent do with athenahealth?

Reads tomorrow’s athenahealth diary and confirms or moves each booking there.

Is the athenahealth connector live?

Not yet as a ready-made connector.

Which channels does the appointment reminder agent use?

SMS, WhatsApp, email or a phone call, per person and per practice.

Does the agent write into athenahealth?

Only what you allow: usually intake answers, call summaries and documents, for your clinicians to review.

Does the agent triage or diagnose patients?

No.

Ollie’s agents give wellness guidance. They don’t diagnose or prescribe, and hand off to a human expert when needed.

The appointment reminder agent by vertical

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The appointment reminder agent with other connectors