Custom, built in days
Pre-authorisation agent for athenahealth
The pre-authorisation agent for athenahealth collects the quote and codes from athenahealth for the request.
Harbour Health CoverPre-authorisation agentWhatsApp
- Customer: I need a knee scope next month. What do I do?
- Read the plan’s authorisation rulesathenahealth
- Pre-authorisation agent: You’ll need authorisation before you’re admitted. Your plan guide asks for the doctor’s quote with the procedure codes and the hospital’s name. Do you have the quote?
- Customer: I’ll send a photo.
- Quote received: codes and hospital foundHealth Loops
- Complete request sent to the authorisation team
What it can do with athenahealth
- Collects the quote and codes from athenahealth for the request
- Read upcoming appointments and the reason for each visit from athenahealth
- Write the intake given before the visit into the record, for the clinician to review
- Attach a call transcript, a scan report or a summary to the right record
Questions
What does the pre-authorisation agent do with athenahealth?
Collects the quote and codes from athenahealth for the request.
Is the athenahealth connector live?
Not yet as a ready-made connector.
Does the pre-authorisation agent approve procedures?
No.
Does the agent write into athenahealth?
Only what you allow: usually intake answers, call summaries and documents, for your clinicians to review.
Are scan results or chats used to price cover?
No.
Ollie’s agents give wellness guidance. They don’t diagnose or prescribe, and hand off to a human expert when needed.