Custom, built in days

Results follow-up agent for athenahealth

The results follow-up agent for athenahealth reads follow-ups due in athenahealth and books them.

Summit PathologyResults follow-up agentWhatsApp
  1. Repeat test due: 3 months after the last resultathenahealth
  2. Results follow-up agent: Hi Ayanda, your doctor asked for a repeat cholesterol test around now. Want me to book it?
  3. Customer: Where’s closest?
  4. Found 3 collection points within 4 kmNearby care finder
  5. Results follow-up agent: The closest is 1.2 km away and open until 16:00. Tomorrow at 8:00? It’s a fasting test, so nothing but water after 22:00 tonight.
  6. Customer: Perfect.
Sample conversation. People, brands and figures are made up.

What it can do with athenahealth

  • Reads follow-ups due in athenahealth and books them
  • Read upcoming appointments and the reason for each visit from athenahealth
  • Write the intake given before the visit into the record, for the clinician to review
  • Attach a call transcript, a scan report or a summary to the right record

Questions

What does the results follow-up agent do with athenahealth?

Reads follow-ups due in athenahealth and books them.

Is the athenahealth connector live?

Not yet as a ready-made connector.

Where does the results follow-up agent get the next step from?

From the report, the referring doctor or your own rules.

Does the agent write into athenahealth?

Only what you allow: usually intake answers, call summaries and documents, for your clinicians to review.

Does the agent interpret results like a doctor would?

No.

Ollie’s agents give wellness guidance. They don’t diagnose or prescribe, and hand off to a human expert when needed.