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Support inbox agent for AfterShip

The support inbox agent for AfterShip answers delivery tickets from AfterShip tracking.

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Northfield NutritionSupport inbox agentWeb chat embed
  1. 42 new tickets overnightAfterShip
  2. Support inbox agent: Morning. 42 tickets came in overnight. I answered and closed 31: 18 order status, 9 product questions and 4 address changes.
  3. Support inbox agent: 11 are waiting on you: 6 refunds over your limit, 3 that mention a reaction, which I don’t answer, and 2 complaints.
  4. Customer: Send me the reaction ones first.
  5. 3 tickets assigned to you, each with a summary
Sample conversation. People, brands and figures are made up.

What it can do with AfterShip

  • Answers delivery tickets from AfterShip tracking
  • Answer “where is my order?” with the live tracking status
  • Tell a customer before they ask when a parcel is delayed
  • Send a how-to-start message the day an order arrives

Tools.

AfterShipCustomGorgiasCustomShopifyLiveEmailLiveSlackCustom

Questions

What does the support inbox agent do with AfterShip?

Answers delivery tickets from AfterShip tracking.

Is the AfterShip connector live?

Not yet as a ready-made connector.

Which tickets does the support inbox agent close on its own?

Routine ones you allow, such as order status, address changes, product questions answered by your help articles, and refunds under your limit.

Can the agent change orders or subscriptions in AfterShip?

Yes, inside the permissions you give each agent.

Does the agent make health claims about our supplements?

No.

Ollie’s agents give wellness guidance. They don’t diagnose or prescribe, and hand off to a human expert when needed.

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