Live
Benefits agent for Discovery Health
The benefits agent for Discovery Health answers what a member’s plan covers, from the plan guide.
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- Customer: Does my plan cover physio?
- Read the plan guide for the member’s optionDiscovery Health
- Benefits agent: Your plan guide pays that from your day-to-day benefit, up to its annual limit. From the statement you sent on 3 October, you have about R2,300 left. Want the nearest network options?
- Customer: Yes please.
- Found 3 nearbyNearby care finder
What it can do with Discovery Health
- Answers what Discovery Health plans cover, with the figures for the member’s option
- Match the member to their Discovery Health option from the 24 on file (Classic Saver, KeyCare Plus, Essential Saver and 21 more), with their membership number, from a message or a photo of their card
- Answer what the member’s option covers from the Discovery Health plan guide, with the figures for their option and the source shown
- Read a claims or benefit statement the member sends and explain each line still owed, in plain words
Questions
What does the benefits agent do with Discovery Health?
Answers what Discovery Health plans cover, with the figures for the member’s option.
Is the Discovery Health connector live?
Yes.
Where do the benefits agent’s answers come from?
From the scheme’s own plan guide for the member’s option, or your own plan documents, with the source shown.
Does the agent decide Discovery Health claims or authorisations?
No.
Can HR see what staff say to the agent?
No.
Ollie’s agents give wellness guidance. They don’t diagnose or prescribe, and hand off to a human expert when needed.